Refund Policy

Powering Your Peace of Mind

At Social Media Mart, we are committed to delivering vibrant social media marketing and PPC services across Cape Town, Durban, Johannesburg, and beyond. Our refund policy, aligned with South Africa’s Consumer Protection Act 68 of 2008, ensures transparency and fairness. Here is how we keep it simple and bold.

When You Can Request a Refund

Refunds are available only for services not yet performed. If we have not started work on your social media or PPC package, you are eligible for a refund, subject to the conditions below. We make it easy, so you can focus on growing your business with confidence.

Full Refunds: No Work, No Worries

A full refund is granted if no work has been done on your selected package. If you cancel before we begin creating or posting content or managing ads, you get your money back, minus applicable banking charges, as outlined below.

Partial Refunds: Work in Progress

If you cancel after we have started work, refunds are limited to the portion of services not yet performed. We will assess the work completed and refund the remaining amount, minus banking charges, to keep things fair.

Banking Charges

All refunds account for banking charges incurred during the transaction. However, if we fail to deliver your service on the agreed date and time, and you request a refund, we will cover the banking charges to ensure you are not out of pocket.

How to Request a Refund

To request a refund, contact our support team. Provide your proof of purchase, and we will guide you through our seamless process. Shop now with confidence, knowing we have your back!

Contact Us

Got questions? Our team in Cape Town, Durban, and Johannesburg is here to help. Reach out via our website, and let us resolve any concerns with flair and efficiency.